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terrible experience with alphabay. money being held hostage for a month

by /u/upa9 · 4 votes · 1 month ago

update: desnake solved my ticket

i didn't want to make another post but i have no choice

my money that i desperately need has been frozen unfairly by the antiphishing system for a month. i find it unfair that my money has been frozen when i was never on phishing link

i get false promise after false promise from /u/phrack and /u/desnake about it getting sorted by the end of the week or end of the day. nothing has changed

i can only imagine how the large amount people who don't use dread feel when there support ticket gets ignored

i keep being told alphabay is up most of the time because desnake is working tirelessly to defend against ddos and that is why he can't answer my ticket. well if a ddos attack is causing tickets to be not answered for this long it is definitely working in damaging the market. even if it does not take it down

Comments (8)
/u/Phrack P · 2 votes · 1 month ago · Link

DeSnake and I have both addressed the backlog, and while I understand waiting can be unbearable, making a new thread about it will not get it resolved any quicker:

You have been previously responded to not much to update you on. You can also see on my post I have addressed this literally less than 2 days ago /post/bf21c0889a4ac399d73f/

A quick note I want to insert is I am still working on tickets and that is my sole focus for the upcoming days and they will be answered to and dealt with to a high satisfactory level. You can see Staff has been busy removing and banning bad vendors with poor product (physical or digital) as well as those that threaten to dox their customers or apply unethical vendor tactics. AlphaBay is the premium number one marketplace and we know from experience to stay at the top spot one of the must-dos is keep the quality of the marketplace and weed out the few bad apples in order to have long term and sustainable growth and business.

Same is also posted in the News section of the marketplace. I have gone through a big chunk of them in the past days a little over half. It will get resolved this week for sure if you want specific time frame. Obviously need to respond to such posts or the DDoSers keep trying their tricks delays the time but I have a good rhythm solving loads of tickets every single day.

Feel free to resend the ticket ID if it has been missed, sometimes I may open a ticket but connection to timeout and if I do not save the ticket ID it will be marked as opened.

Thank you.


/u/mob4et · 2 votes · 1 month ago · Link

I think its a fair amount of people unfortunately including myself

/u/Shades · 1 votes · 1 month ago · Link

There seems to be an increase in reports like these more and more and not just from 'impatient' users. I get the feeling someone from their PR team will reply with the sales spiel but I get the impression even that is wearing a little thin.

Hope it gets resolved.

~ Shades

/u/squarehead · 1 votes · 1 month ago · Link

an increase in reports from fresh alt accoutns op on this thread was a cokemano shill a vendor who got punished for pestering for fe and having orders not arrive

/u/TheCokeManoOfficial · 1 votes · 1 month ago · Link

Pretty much same story - limited account for this, then changes, then changes again.

Very dissapointed in /u/DeSnake and /u/Phrack.

/u/TheCokeManoOfficial · 1 votes · 1 month ago · Link

/u/Phrack - doesnt take 2+ months to reply to a ticket or even just give us the money owed on the market. Thats all we are asking.

/u/Phrack P · 2 votes · 1 month ago · Link

OP got limited by the phishing system, you were allegedly breaking our market rules as a vendor.

I answered your PMs and will act accordingly.

/u/squarehead · -1 votes · 1 month ago · Link

op is a cokemano alt account. ignore them do not give the scammer the money from the wallet refund it to the buyer who never recieved there order